I have worn several hats over the last years while working with organisations from a variety of fields. I’ve had the privilege of looking at similar problems from different perspectives while working with outstanding individuals.
Having a strategy-based approach is the only way to foster an environment of sustainable growth. The effect of factoring in the user’s emotional response is something that is widely ignored.
Over the last 3 years I’ve had the chance to get a more detailed look on the non-profit and charity space. In this time I have gained expertise on how to implement User Experience methodology in this field. Which improves the donation journey and donor life-cycle experience.
Design thinking workshops
Customer Journey Evaluation
UX Journey mapping
Wireframes and product planing